Kenneth Drew Hill, IT Specialist

Kenneth "Drew" Hill

IT Specialist

The best IT department is the one you didn't know you had

kdrewhill@outlook.com Columbus, OH
8+
Years Exp
15K+
Tickets Solved
99.9%
Uptime

Professional Summary

Technical Skills

Network Administration 95%
Windows/Linux Systems 90%
Cloud Services (Azure/Google) 84%
Cybersecurity 87%
NIST Framework Implementation 85%
VoIP Administration 88%
Meraki MDM TCP/IP DNS Synology NAS Printer Administration Cisco Routers/Switches DHCP Group Policy Active Directory Office 365 Windows Server (2016/2019/2022) Mosyle MDM Valcom Intercom Systems Agile/Scrum practices Apple macOS HTML

Work Experience

Technology Coordinator

MVECA for Legacy Christian Academy

2023 – Present
  • Administered Google Workspace and Windows Server 2022 Active Directory environments, overseeing user lifecycle management, group policies, security controls, and audit logging using PowerShell and Group Policy Management
  • Created a NIST-aligned Cybersecurity Incident Response Plan to ensure compliance with Ohio House Bill 96, drafting response procedures, escalation channels, and communication workflows in accordance with incident response best practices
  • Upgraded and scaled an IP-based security camera system supporting 70 cameras, conducting bandwidth assessments and optimizing recording configurations to balance network load and storage utilization
  • Administered Mosyle MDM for 300+ iPads, configuring device policies, profiles, and restrictions while overseeing full device deployment and lifecycle management
  • Managed PBXact-based VoIP infrastructure supporting 90+ phones, performing system backups, diagnosing connectivity issues, and overseeing phone hardware deployment
Google Workspace Purchasing and Vendor Coordination NIST Implementation Automation IP Camera Security Administration

Technical Support Operator II

Strategic Resources Inc

2022 – 2023
  • Delivered Tier 2 support for the Military Health System hospital platform by troubleshooting application issues and coordinating with site administrators, leveraging knowledge of Windows environments and secure network protocols to maintain uninterrupted medical services
  • Employed incident response and troubleshooting techniques to mitigate compliance risks, ensuring secure global connectivity and data integrity within the Military Health System environment
  • Communicated efficiently with military and healthcare teams as a primary IT contact, using technical documentation and collaborative platforms to deliver timely solutions for system issues
HIPAA Compliance Help Desk Network Security Documentation User Training

Systems Analyst Tier 2

ProStratus for Dayton Christian School

2019 – 2022
  • Earned promotion to Systems Analyst Tier 2 within 60 days, recognizing exceptional performance, technical proficiency, and reliability in delivering IT support solutions across a school campus
  • Oversaw deployment and setup of IT hardware—including desktops, laptops, network equipment, and printers—utilizing device imaging tools and manufacturer utilities to ensure operational readiness and improve network resilience
  • Conducted routine monitoring and performed adjustments on Aruba access points, managed network switches, Sangoma VoIP systems, and Untangle routers using network diagnostic tools to maintain uninterrupted service campus-wide
  • Deployed and managed 650+ iOS devices using Microsoft Intune (MDM), configuring device profiles, compliance policies, and security settings to maintain configuration uniformity at scale
  • Supported administration and maintenance of Microsoft 365, Windows Server (2016/2019), Thirtyseven4 Antivirus, and Synology NAS to enhance infrastructure stability using PowerShell scripting and Group Policy tools
Microsoft Office 365 Active Directory Microsoft Azure ConnectWise ScreenConnect Web Content Filter

Education & Certifications

🎓

B.S. Computer Science

Southern New Hampshire University

Graduated 2025

🎓

B.S. Management Information Systems

Franklin University

🎓

A.S. Business Management Technologies

Clark State Community College

🏅

CompTIA A+ & Network+

CompTIA

Active — Renewed 2025

🔒

CompTIA CySA+

CompTIA

Active - Certified 2025

🔒

CompTIA Security+

CompTIA

Active — Renewed 2025

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