Kenneth "Drew" Hill
IT Specialist
The best IT department is the one you didn't know you had
kdrewhill@outlook.com
Columbus, OH
8+
Years Exp
15K+
Tickets Solved
99.9%
Uptime
Professional Summary
Technical Skills
Network Administration
95%
Windows/Linux Systems
90%
Cloud Services (Azure/Google)
84%
Cybersecurity
87%
NIST Framework Implementation
85%
VoIP Administration 88%
Meraki MDM
TCP/IP
DNS
Synology NAS
Printer Administration
Cisco Routers/Switches
DHCP
Group Policy
Active Directory
Office 365
Windows Server (2016/2019/2022)
Mosyle MDM
Valcom Intercom Systems
Agile/Scrum practices
Apple macOS
HTML
Work Experience
Technology Coordinator
MVECA for Legacy Christian Academy
- ▸ Administered Google Workspace and Windows Server 2022 Active Directory environments, overseeing user lifecycle management, group policies, security controls, and audit logging using PowerShell and Group Policy Management
- ▸ Created a NIST-aligned Cybersecurity Incident Response Plan to ensure compliance with Ohio House Bill 96, drafting response procedures, escalation channels, and communication workflows in accordance with incident response best practices
- ▸ Upgraded and scaled an IP-based security camera system supporting 70 cameras, conducting bandwidth assessments and optimizing recording configurations to balance network load and storage utilization
- ▸ Administered Mosyle MDM for 300+ iPads, configuring device policies, profiles, and restrictions while overseeing full device deployment and lifecycle management
- ▸ Managed PBXact-based VoIP infrastructure supporting 90+ phones, performing system backups, diagnosing connectivity issues, and overseeing phone hardware deployment
Google Workspace
Purchasing and Vendor Coordination
NIST Implementation
Automation
IP Camera Security Administration
Technical Support Operator II
Strategic Resources Inc
- ▸ Delivered Tier 2 support for the Military Health System hospital platform by troubleshooting application issues and coordinating with site administrators, leveraging knowledge of Windows environments and secure network protocols to maintain uninterrupted medical services
- ▸ Employed incident response and troubleshooting techniques to mitigate compliance risks, ensuring secure global connectivity and data integrity within the Military Health System environment
- ▸ Communicated efficiently with military and healthcare teams as a primary IT contact, using technical documentation and collaborative platforms to deliver timely solutions for system issues
HIPAA Compliance
Help Desk
Network Security
Documentation
User Training
Systems Analyst Tier 2
ProStratus for Dayton Christian School
- ▸ Earned promotion to Systems Analyst Tier 2 within 60 days, recognizing exceptional performance, technical proficiency, and reliability in delivering IT support solutions across a school campus
- ▸ Oversaw deployment and setup of IT hardware—including desktops, laptops, network equipment, and printers—utilizing device imaging tools and manufacturer utilities to ensure operational readiness and improve network resilience
- ▸ Conducted routine monitoring and performed adjustments on Aruba access points, managed network switches, Sangoma VoIP systems, and Untangle routers using network diagnostic tools to maintain uninterrupted service campus-wide
- ▸ Deployed and managed 650+ iOS devices using Microsoft Intune (MDM), configuring device profiles, compliance policies, and security settings to maintain configuration uniformity at scale
- ▸ Supported administration and maintenance of Microsoft 365, Windows Server (2016/2019), Thirtyseven4 Antivirus, and Synology NAS to enhance infrastructure stability using PowerShell scripting and Group Policy tools
Microsoft Office 365
Active Directory
Microsoft Azure
ConnectWise ScreenConnect
Web Content Filter
Education & Certifications
B.S. Computer Science
Southern New Hampshire University
Graduated 2025
B.S. Management Information Systems
Franklin University
A.S. Business Management Technologies
Clark State Community College
CompTIA A+ & Network+
CompTIA
Active — Renewed 2025
CompTIA CySA+
CompTIA
Active - Certified 2025
CompTIA Security+
CompTIA
Active — Renewed 2025
Interactive Terminal
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